Website Terms & Conditions

Website Terms and Conditions

These terms and conditions govern your use of our website. Using the website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.


The term 'LCHS', London Catering and Hygiene Solutions, London CHS or 'us' or 'we' refers to the owner of the website whose registered office is York house 45 Seymour Street, London W1H 7JT. Company number: 02902454 The term 'you' refers to the user or viewer of our website.



1.1 You will be able to access the majority of this website without having to register any details with us. [However, particular areas of this website will only be accessible only if you have registered.]



2.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.


2.2 The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.


2.3 Subject to paragraph 2.1, no part of this website may be reproduced without our prior written permission.



3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.


3.2 This website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.



4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.


4.2 When using this website you shall not post or send to or from this website any material:


(a) for which you have not obtained all necessary consents;


(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.


4.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]



5.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this website, it is at your own risk.


5.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website, and subject to the following conditions:


(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;


(b) you do not misrepresent your relationship with us or present any false information about us;


(c) you do not link from a website that is not owned by you; and


(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.


5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.



6.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


6.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


6.3 Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


6.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



7.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. We may make changes to the material on this website at any time and without notice. The material on this website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.


7.2 The material at this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this website.



8.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this website.


8.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.



9.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.



10. Returning Goods Ordered Online

If you wish to return an item, please call our customer service team on 01202 684111 for a returns authorisation number and details on how to return the goods.


A handling fee of up to 30% of the value of the goods may be applicable. Unfortunately, we cannot refund bespoke printed products or clearance items.


If an item is delivered faulty, incorrect or damaged, please let us know immediately.



11. Delivery Charges

Orders will only be dispatched once all items are in stock.


Additional delivery charges may be required for exceptional items and order quantities. We will contact you to advise of any additional costs and to take payment before dispatching your order.


Please note that in some cases products might need to be transported on a pallet for safety. For example, where there is a substantial amount of glassware or if items are very bulky and risk being damaged. Where this is the case, we will advise you by phone of the additional cost.


Standard delivery of heavy catering equipment is via a 3rd party courier service made by one-person, to the ground floor entrance to the building (kerbside only). Please make sure you have support on hand to help receive this delivery. The service does not include negotiating lifts or stairs. Customers are responsible for ensuring that products ordered will fit through doorways and into their premises as well as ensuring that the courier has sufficient access to complete the delivery. We cannot accept responsibility if it will not fit or if the courier is unable to deliver due to access. Any carriage charges caused by an aborted delivery are the customer’s responsibility and may incur an additional cost. Delivery does not include unpacking, positioning, or assembling items. Please note also that some suppliers of larger appliance products will charge a restocking fee if a product is returned and we will recharge this to the customer. All goods must be inspected on delivery and any damage must be reported immediately to London CHS.


12. Online Pricing

Prices are correct at the time of going to print, all information is subject to change without notice. Our product details, including product names, descriptions, specifications and images of serving suggestions, are not intended to constitute the full legal description of the products, and do not necessarily include all information


13. Clearance Items

All clearance items are non returnable, clearance pricing is only available on limited stock. All pricing is subject to change without notice




Our business’s name is: Bunzl UK Ltd T/A London Catering & Hygiene Solutions UK Registered in England 02902454

Our business address is: Unit 3 & 4 Gresham Way, Wimbledon, London, SW19 8ED

Registered address: York House, 45 Seymour Street, London W1H 7JT

Registered in England

Our company registration number is: 02902454

Our contact details are: 020 8947 8758,